Frequently Asked Question (FAQ)

How long does it take for customs clearance in East Malaysia?

It takes 1-2 working days for customs clearance after the vessel ETA date in East Malaysia.

What is the type of documentation required for customs clearance?
  1. Identity Card (front & back)
  2. Vehicle Registration Card (front & back)
  3. Bank Release Letter ( for vehicles still under finance)
When should I make payment?

Payment must be made one day before the vessel departure from the port.

Will I be able to claim for loss of any personal items in the vehicle?

To all beloved customer, for personal item, you are permitted to bring inside the vehicles, used clothes and used books only, items should be not full in the back passenger seat and bonnet, it must be placed in 3 to 4 boxes only and the weight must below then 40 kg. Personal goods that are valuable/electrical/foods and goods that can cause a damage or loss are not allowed to be bring inside the vehicle. We want to keep the quality of delivery and didn’t want any unwanted case happen like loss or damage of goods to our beloved customer.

DISCLAIMER: There are no guarantees for personal item and it will be under customer own risk.